Shipping Policy
At SIL - Wear Smile Jewellery , we are committed to providing a seamless shopping experience for our customers. Our Shipping Policy outlines important information about order processing, shipping options, and delivery.
1. Order Processing Time
1.1. Processing Time: Orders are typically processed within 5 business days of receiving payment. However, please note that custom or personalized orders may require additional processing time.
1.2. Order Confirmation: You will receive an order confirmation email once your order has been placed. Please review this confirmation for accuracy, and contact us immediately if you notice any discrepancies.
2. Shipping Options
2.1. Domestic Shipping: We offer domestic shipping within India. Shipping options and rates are calculated during checkout.
2.2. International Shipping: We currently do offer international shipping. Rates are applicable according to the distance.
3. Shipping Times
3.1. Estimated Delivery Times: Delivery times may vary depending on your location, chosen shipping method, and other factors beyond our control. Estimated delivery times are provided during checkout for your convenience.
3.2. Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as weather events or carrier delays, may occasionally impact delivery times. We appreciate your understanding in such cases.
4. Shipping Fees
4.1. Domestic Shipping: Shipping fees for domestic orders are based on the selected shipping method, order value, and destination. Shipping fees are calculated during checkout and may vary.
4.2. International Shipping: The shipping cost is influenced by the distance and location of the destination country. Carriers often use a dimensional weight formula to calculate shipping costs based on the size of the package.Some countries impose customs duties and taxes on imported goods. Depending on the destination, you may need to factor in these additional costs, which are typically paid by the recipient.
5. Tracking Your Order
5.1. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your order. This implies to International Shipping too.
6. Shipping Address
6.1. Accurate Information: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses.
6.2. Changes to Address: If you need to make changes to your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible once the order is processed.
7. Lost or Stolen Packages
7.1. Lost Packages: If you believe your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate the package or initiate an investigation.
7.2. Stolen Packages: We are not responsible for packages that are marked as "Delivered" by the carrier but are subsequently stolen or misplaced. Please ensure that the delivery location is secure.