HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

To place an order, simply browse our collection and click on the item you'd like to purchase. Choose your preferred options (e.g., size, metal type), and click "Add to Cart." When you're ready to complete your purchase, click on the shopping cart icon and follow the checkout process.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and Debit cards (Visa, MasterCard, American Express) and also Google Pay.

 What is your shipping policy?

Our shipping policy covers information about order processing times, shipping options, estimated delivery times, shipping fees, and more. Please refer to our [Insert Link to Shipping Policy] for detailed information.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping options and rates are provided during the checkout process.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your order.

What is your return and exchange policy?

Our return and exchange policy outlines the eligibility criteria, steps for initiating returns or exchanges, refund processes, and other important details. Please refer to our [Insert Link to Return and Exchange Policy] for complete information.

 Can I cancel my order?

You may cancel your order, for more details, please see our [Insert Link to Cancellation Policy.

How do I care for my jewelry?

Proper jewelry care can help maintain the beauty and longevity of your pieces.You can contact us at care@silwearsmiles.com for information which include tips for cleaning, storing, and protecting your jewelry.

Do you offer custom or personalized jewellery?

Yes, we offer custom and personalized jewellery. Please contact our customer support team at care@silwearsmiles.com to discuss your specific requirements and design ideas.

How can I contact your customer support team?

You can reach our customer support team via email at care@silwearsmiles.com  or by phone at 0452-2565553. We are here to assist you with any questions or concerns.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will provide assistance and arrange for a replacement or refund as necessary.

Can I make changes to my order after it's placed?

Changes to your order may be possible if your request is submitted promptly. Please contact us at care@silwearsmiles.com to discuss any changes to your order.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.