Return and Exchange Policy

At SIL - Wear Smile Jewellery , we want you to be completely satisfied with your purchase. If you have any questions or concerns about our return and exchange policy, please feel free to contact our customer support team at care@silwearsmile.com

1. Returns and Exchanges Eligibility

1.1. 30-Day Return Policy: You may return or exchange eligible products within 30 days from the date of purchase.

1.2. Condition of Items: To be eligible for a return or exchange, the item must be in its original condition, including original packaging, tags, and labels. Items must be unused, unworn, and free from damage or alterations.

2. Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

2.1. Custom-made or personalized items.

 2.2. Earrings, Nosepins (for hygiene reasons). 

2.3. Items damaged or altered after receipt.

3. How to Initiate a Return or Exchange

3.1. Contact Us: To initiate a return or exchange, please contact our customer support team at care@silwearsmile.com. Provide your order number and details about the item you wish to return or exchange.

3.2. Approval: We will review your request and provide instructions on how to proceed if your return or exchange is approved.

4. Return Shipping

4.1. Return Shipping Cost: Customers are responsible for the cost of return shipping unless the item is damaged or defective.

4.2. Shipping Insurance: We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

5. Exchanges: If you are exchanging an item, we will ship the replacement item to you after receiving and inspecting the returned item.

6. Return Address

Palami Center (2nd & 3rd Floor),Near Ramakrishna Mutt,25/6, New Natham Road,Narayanapuram,Madurai, Tamilnadu 625014

7. Additional Information

7.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will provide assistance and arrange for a replacement or refund as necessary.

7.2. Lost Packages: We are not responsible for lost or stolen packages once they have been marked as "Delivered" by the carrier. Please ensure that the shipping address provided is accurate and secure.