Cancellation Policy

At SIL - Wear Smile Jewellery , we understand that sometimes circumstances change, and you may need to cancel your order. Our Cancellation Policy outlines important information about cancelling orders, associated fees, and refund processes.

1. Order Cancellation Eligibility

1.1. Cancellation Window: You may cancel your order while or before the payment. After this window has passed, orders cannot be cancelled.

1.2. Custom or Personalized Orders: Custom-made or personalized orders are not eligible for cancellation once production has begun. Please contact us as soon as possible if you wish to cancel such an order.

2. How to Request a Cancellation

2.1. Contact Us: To request an order cancellation, please contact our customer support team at care@silwearsmile.com. Provide your order number and details about the item you wish to cancel.

2.2. Cancellation Confirmation: We will review your request and provide confirmation of the cancellation if it is within the eligible time frame.

3. Cancellation Fees

3.1. Cancellation Within Eligibility Window: Orders cancelled within the eligible time frame will not incur any cancellation fees, and you will receive a full refund.

3.2. Custom or Personalized Orders: Custom-made or personalized orders are subject to a cancellation fee if production has already begun. The fee will be deducted from your refund.

4. Refund Process

4.1. Refund Eligibility: Refunds for cancelled orders will be processed in accordance with the terms outlined in Section 3.

4.2. Refund Method: Refunds will be issued to the original payment method used for the order. Refunds may take several business days to reflect in your account.

5. Exceptional Circumstances

5.1. Out-of-Stock Items: In rare cases, an item may become out of stock after you have placed your order. If this occurs, we will notify you promptly, and you will have the option to choose an alternative item or request a cancellation and refund.

6. Contact Information

If you have any questions or concerns regarding our Cancellation Policy, please contact us at care@silwearsmiles.com.